In 2020 we introduced you to the 4 Superpowers, which collectively help architect the ultimate B2B customer experience. Within these 4 Superpowers we identified 30 key ingredients of B2B customer experiences that make the difference between winning and losing brands. These Superpowers and individual ingredients were split into two; those which add value to a business, and those which add value to the individual buyer.
We have since established “The New Shape of B2B Customer Experiences” and what this is comprised of in 2022 and beyond. There are 6 newly important ingredients which Manufacturing companies should be focusing on this year to create that superior experience. So much so, that if a Manufacturing company were to deliver against these 5 ingredients, they are over 3 times more likely to see increased spend from customers in future. In addition to these 5 ingredients, there are 7 ingredients that remain as important as ever to succeed.
To see which ingredients are most important in the Manufacturing sector, take a look at the infographic below.
To dive deeper into what it takes to deliver superpowered customer experiences in the Manufacturing sector, download our video guide.
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