Happy New Year readers – may it be a good one for you. As we start the New Year it seems appropriate to think ahead as to what we might expect in the market research industry. Let’s begin with the prospects for the industry itself. In the busines...
Today we want to talk about the most important thing in a survey. Perhaps you are expecting us to discuss the design of questions. Sure, the questions we ask are important but they are not the most important thing. The most important thing is the str...
We business to business market researchers are sometimes a bit too serious. We can be snooty about scales that use frowning faces and smiley faces. Surely this sort of thing is best left to our consumer cousins. But, we may be wrong. Traditional scal...
What do Leonardo da Vinci, Aldous Huxley and Stephen Hawking have in common? They weren’t market researchers, that is for sure. However they were all futurologists of a kind. Leonardo da Vinci amongst his many inventive ideas predicted future f...
We haven’t talked about millennials for a while in our blog. This is not because the subject is no longer fashionable or because we have run out of things to say. Quite the reverse. It is of increasing importance and we have lots to say. The st...
We are forever being asked the importance of social media in business to business marketing. And forever we get results which say it has no relevance at all. The chart below is fairly typical of answers to the question: Which of the following sources...
At the heart of market research studies is a questionnaire. People may think that questionnaire design is easy until they attempt to design one. Here are tips that should help. Consider how you will administer the questionnaire. The wording of questi...
Today we share with you a proprietary framework we have developed for ensuring you deliver a high ROI on your market research investment. We call our framework MOSAIC™. It is an acronym for six steps. M is for map. Market researchers are the ca...
All business-to-business companies segment their customers. In the main, b2b companies segment customers because it suits them. It makes their sales and marketing more efficient. All business-to-business companies have key accounts and large customer...
Here are our 10 top tips that for improving your customers’ experience. Get buy-in from the top. Everyone has to be bought into the drive to deliver outstanding customer experience. It is especially important that the leadership team of a company i...
