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Implementing Organisational Service Excellence
...any world-class business should be to earn their customers’ Respect (which you get from demonstrating great competence) and Love (the emotional connection which you get from demonstrating great character). Competence......
B2B Blog entry
Finding Success by Focusing on Your Niche
...success in such a struggling industry? The answer is simple – by focusing solely on their niche. Despite competition from huge conglomerates such as Michelin and Goodyear, the company has......
B2B Blog entry
Is Michael Porter Wrong?
...be a good thing. But, surely this doesn’t mean that all companies with a low cost position will do well and all companies that are differentiated will do well and......